Refund policy

1. Contact First

If you're not completely satisfied with your artwork, please contact us at laura@laurabranhamart.com within 14 days of delivery, providing your order number and a short explanation (plus photos if damaged). Returns are only accepted after prior approval. Please do not ship anything before hearing back.

2. Eligibility Criteria

Approved returns are accepted if:

• The artwork is in its original, unused condition, with all packaging intact.
• Original artworks, limited edition prints, commissions, and custom works may be final sale, unless damaged on arrival. Please refer to item details.
• Damaged or defective items reported within the 14‑day window are eligible for full refund or replacement.

3. Shipping & Costs

• Buyer is responsible for return shipping unless the artwork arrived damaged or the error was on us.
• For approved returns: shipping fees and any customs, duties, or taxes are non‑refundable.

4. Restocking or Processing Fees

• A 20% processing/restocking fee may apply to returns of items that were undamaged or satisfactory at receipt.

5. Refund Methods & Timing

• Once the return is received and inspected, I will notify you via email about the refund or rejection.
• Approved refunds will be issued to your original payment method (or converted to store credit if preferred) within 7–10 business days.
• Original shipping costs are not refunded, unless damage/error.
  

6. Exchange or Store Credit Option

• Approved returns may be exchanged for another artwork of equal or lesser value or converted into store credit.
  

7. Gifts & Gift Cards

• If your purchase was a gift and the recipient wishes to return it, the store credit or refund will be issued to the original purchaser.
• Gift cards are not eligible for returns.